Billing Terms and Conditions

Last updated: October 2025

1. Overview

Welcome to PetsRover. These Billing Terms and Conditions (“Terms”) govern all payment transactions made through our online store https://www.petsrover.com.
By completing a purchase on our website, you agree to these Terms, as well as our Privacy Policy, Refund Policy, and Terms of Service.

2. Accepted Payment Methods

We currently accept secure payments through:

  • Shopify Payments (Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, and others depending on your region)

  • PayPal

All payments are processed through encrypted and certified gateways compliant with PCI DSS (Payment Card Industry Data Security Standard).

3. Payment Process

When you are ready to purchase your items, click Proceed to Checkout.
You may complete your purchase as a guest or by creating an account for faster checkout in the future.
Before finalizing your payment, you will see a complete summary of your order, including itemized pricing, taxes (if applicable), shipping costs, and the total amount due.

Once payment is submitted, you will receive an email confirmation of your order.

4. Secure Transactions

Every transaction is processed through a secure 128-bit SSL encrypted connection to protect your personal and financial data.
PetsRover does not store or have access to your full credit card information. All payment details are transmitted directly to our payment providers (Shopify Payments or PayPal).

You can confirm that your checkout is secure by looking for the padlock symbol 🔒 in your browser’s address bar.

5. Fraud Prevention & Verification

To ensure a safe shopping experience, our system may automatically flag or hold certain orders for verification.
In these cases, we may contact you to confirm billing or shipping details before processing the order.
Orders with incomplete or inconsistent information may be delayed or canceled for security reasons.

6. Currencies and Charges

All prices on our website are shown in USD (United States Dollars) unless otherwise specified.
If your card uses another currency, your bank or payment provider will automatically convert the amount based on the current exchange rate.
Any additional foreign transaction fees or bank charges are the buyer’s responsibility.

7. Billing Accuracy and Errors

You agree to provide current, complete, and accurate billing and payment information for all purchases made at our store.
PetsRover reserves the right to refuse or cancel any order if we suspect fraudulent activity, unauthorized use of payment methods, or incorrect billing information.
If an error or duplicate charge occurs, please contact us immediately at info@petsrover.com, and we will investigate and, if applicable, refund the amount within 5–10 business days.

8. Taxes and Duties

Applicable sales taxes, VAT, or import duties may vary depending on your delivery country and will be displayed at checkout or upon delivery when required by local authorities.
PetsRover is not responsible for any customs fees or import charges imposed by your local postal or customs office.

9. Payment Confirmation and Receipts

Once your payment has been successfully processed, you will receive an email with your order confirmation and payment details.
If you do not receive a confirmation within 24 hours, please check your spam folder or contact us.